NIGHTMARES – RETURN POLICY

At Nightmares, we strive to provide high-quality, unique items made just for you. Please review our return policy carefully before placing your order.

GENERAL INFORMATION

• All return requests must be made within 7 days (or 30 days for defective items) of receiving your order.

• Returns are only accepted with a valid tracking number.

• We strongly encourage customers to contact us with any questions before ordering, especially regarding sizing, materials, or design.

CLOTHING ITEMS

All clothing is made to order in Germany through our print-on-demand partner. This means:

• Returns and exchanges are not possible for reasons such as ordering the wrong size, wrong color, or changing your mind.

• If your item arrives damaged or with a manufacturing defect, we will offer a free replacement or full refund. Please contact us within 30 days of delivery and include photos of the issue.

• To avoid sizing issues, please consult the size chart on each product page before ordering.

ITEMS MARKED “FREE SHIPPING” (Dispatched from France)

• You may return these items at your own expense.

• Once we receive the item and verify its condition, we will refund the exact purchase amount, minus any transaction fees (approx. 3%).

• Only tracked shipments will be accepted for returns.

HANDMADE MASKS

• If you are in France, you may return handmade masks free of charge.

• Customers outside France must cover return shipping costs.

• All returns must be made with a valid tracking number.

• Once we receive the item and verify its condition, we will refund the exact purchase amount, minus any transaction fees (approx. 3%).

CHAINS & NECKLACES

• May be returned at your own cost within 7 days of delivery.

• A valid tracking number is required.

• Once we receive the item and verify its condition, we will refund the exact purchase amount, minus any transaction fees (approx. 3%).

ALL OTHER ITEMS

• Can be returned to our warehouse in France within 7 days of delivery at your own expense.

• If you’re located in France, you may also return via a drop-off point.

• To ensure satisfaction, we highly recommend reaching out with any questions before purchasing.

• Once we receive the item and verify its condition, we will refund the exact purchase amount, minus any transaction fees (approx. 3%).

If you need help with a return or have any doubts about your order, please don’t hesitate to contact our support team — we’re happy to assist you!